Policies

Please read before booking.

These appointment expectations help Kay keep every client experience smooth, respectful, and on time.

Cancellation / Rescheduling

Please contact Kay as soon as possible if you need to cancel or reschedule. Appointment time is reserved for you, so clear communication matters.

A deposit may be required to hold your appointment. Kay will share deposit instructions before your appointment is locked in.

Please arrive on time. Late arrival may limit the service Kay can complete or require the appointment to be rescheduled.

Any remaining balance is due at the appointment through Kay's accepted payment methods.

Please check with Kay before bringing a guest so the appointment space stays comfortable and on schedule.

Squeeze-in appointments may be available when Kay can fit them in. Any extra fee will be shared before you agree to the appointment.

Come with your desired length, shape, colors, and inspo ready. If your set needs special details, include them in your booking notes.

If you are not feeling well, please reach out before your appointment so Kay can help choose the best next step.

Kay may adjust the service if your natural nails need extra care or if a design is not suitable for your current nail condition.